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Frequently Asked Questions (FAQ)

This page is still being updated. Please check back for updates. Click here to contact us if you have any inquiries/concerns.

1. What advantages does novoQ® Charcoal have?
2. What is novoQ® Charcoal's shelf life?
3. What are the Safety Precautions I should take note of when using Charcoal products?
4. How should I light up my Charcoal?
5. Can I use Charcoal/Briquettes Products Indoor?
6. Can I view novoQ® website in other languages?


1. What advantages does novoQ® Charcoal Briquette have?
Answer:
novoQ® Charcoal Briquette products are enjoyed by professional chefs, barbecue enthusiasts and the casual grillers because of its many qualities which make it the ideal fuel choice for grilling/bbq/cooking.

novoQ® Charcoal Briquette products are made from Natural Wood Charcoal and a very small percentage of natural foodgrade vegetable starch.

Being All Natural, Burning Cleanly, Having Great Consistent Performance are just some of the advantages you have using novoQ® Charcoal Briquette.

To view a detailed descriptions of novoQ® Charcoal Briquette's advantages, click here.


2. What is novoQ® Charcoal's shelf life?
Answer:
Like most Charcoal products, novoQ® Charcoal essentially have an indefinite shelf life as long as the product is being stored in a cool and dry place.


3. What are the Safety Precautions I should take note of when using Charcoal products?
Answer:
  • Grill should be placed on a flat and level surface.
  • Store Charcoal products in a cool, dry place, away from heat and open flame.
  • Keep out of reach of children and pets.
  • Never add lighter fluid to burning/hot Charcoal.
  • Use away from flammable items, overhangs and trees.
  • Make sure Charcoal/Briquettes/ashes are cooled before handling.
  • Never cover flaming Charcoal/Briquettes with grill lid as it may result in a flare-up.
  • Never use gasoline, kerosene or other highly volatile fluids as a starter. They can explode.
  • Never touch burning/hot Charcoal/Briquettes.
  • Never use Charcoal/Briquettes Indoor as it may result in Carbon Monoxide Poisoning. See "FAQ: Can I use Charcoal/Briquettes Products Indoor?" for more information


4. How should I light up my Charcoal?
Answer:
There are many ways and preferences to light up Charcoal/Briquettes. Some of the methods are using Electrical Charcoal Starter, Chimney Starter, Paraffin Starter or other Fire Starter products.

No matter what method is being used, practice cautions and follow starter product instructions carefully. Never use gasoline, kerosene or other highly volatile fluids as a starter as they can explode.

A general guide:
1. Place twisted pieces of paper/firestarter at the base.
2. Stack Briquettes/Charcoal above fire starter.
3. Ensure sufficient ventilation is provided for briquettes to burn.
4. Light paper or fire starter, following fire starter instructions.
5. Briquettes are ready when they start burning and glow red.
6. Rearrange briquettes as required and start BBQ!


5. Can I use Charcoal/Briquettes Products Indoor?
Answer:
No. Charcoal/Briquettes and other carbonaceous fuels can produce Carbon Monoxide when burned, an odourless and poisonous gas. Carbon Monoxide can be lethal if the area is not well ventilated or if air supply is limited. Thus, NEVER burn Charcoal inside home, vehicle or tents.


6. Can I view novoQ® website in other languages?
Answer:
Currently, novoQ® official website is only available in the English Language. In the future, we will like to provide various languages versions of the website so that consumers from various Countries and backgrounds will be able to view the website in their languages.

In the meantime, you can use online machine translation tools to view machine translated version of the website. Links to some of these tools are:
http://babelfish.altavista.com
http://www.google.com/translate_t



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